DESCRIPTION HA11.1 headphone amplifier: the headphone amplifier for those who desire the best in sound and performance at an affordable price. Designed in collaboration with Mike Creek of Creek Audio Ltd. fame, it represents the culmination of a strong and cooperative bond dedicated to outstanding audio products formed some 30+ years ago by music hall and Creek.GUARANTEE New Gear We are authorized dealers for a number of great companies that back their products with standard warranties. We extend this warranty period for 1 year beyond the manufacturers as a token of our gratitude for shopping with us :) We want to make sure that you dont get stuck with a lemon and will either replace or have the unit repaired by an authorized service center on our dime. We offer a 30 day return policy no questions asked. Unless the item is defective, you will be subject to a 15% restocking fee. Used Gear All gear is tested prior to listing for sale. Any known issues will be mentioned in the item description. We work extremely hard to make sure that you have peace of mind when buying pre-owned gear. You will have 14 days from receipt of the item to test and make sure that everything meets your expectations. If the item is found to be defective, we will cover return shipping. You must contact us first to set up the RMA. Any used items returned for reasons other than functionality (within this 14 days) will be subject to a 20% restocking fee. We will bend over backwards to make sure that you are happy with your purchase. If you have any issues or questions at all please email or call us. We are happy to assist!SHIPPING Orders will be processed and handled within 1 business day in most cases. Orders placed before 1pm PST during our business hours generally are shipped the same day. We also offer expedited shipping. If you have any special requests please contact us first, and we will do our best to accommodate you. Domestic Buyers We offer Free shipping on every item big or small to the lower 48 US StatesHawaii, Alaska & Puerto Rico residents are subject to a handling fee, so please contact for quotes.We ship to APO & FPO addresses, but please contact for a quote. We insure every package for the full amount Any purchase over $200 will require a signature. THERE ARE NO EXCEPTIONS! International Buyers We ship via FedEx or USPS to most countries around the worldBuyer is 100% responsible for ALL Duties & Taxes (VAT,etc.) imposed by your local government/ customs officials. These are not included in our Shipping & Handling fees so please be aware before purchasing.International orders are usually delivered in 3-5 business days if there are no delays caused by customs or weather conditions. POLICIES Return Policy You must contact us for a RMA (Return Merchandise Authorization) within 30 days for new gear and 14 days for used gear.Items are subject to either a 15% (new gear) or 20% (used gear) restocking fee, unless found to be defective. Customer is required to cover shipping using a trackable service with signature confirmation.We will cover return shipping for defective items and submit a return label via email.All new items must return in new condition with all original packaging, warranty cards, and cables. All used items must be returned in the same condition as picture & represented online.If new items arrive damaged and/or without original materials the RMA may be revoked or you may be subject to a 25% restocking fee. If used items arrive damaged the RMA may be revoked or you may be subject to a 30% restocking fee. Please allow up to 5 business days for us to process returns. Refunds, store credit or replacements will be handled within that time frame If you experience a problem with a unit: do not attempt to open or repair the unit yourself. Any attempt to do so will void any warranty or guarantee. Please send us a detailed description of the problem you are experiencing and we will have a team member contact you as soon as possible.International Buyers We are not responsible for unit damaged due to use of improper voltage. Please make sure to double check voltage compatibility and use a proper voltage converter when necessary.CONTACT US Our customer service hours are Monday through Friday, 10AM to 7PM Pacific Time. Feel free to contact us We are here to help, so if you dont get ahold of us leave a message and well be back with you as soon as possible. Thanks! © 2022 Perfect Circuit. All Rights Reserved.